Recently, Changzhou Public Transport Group Co., Ltd. was nominated for the 2019 Jiangsu Governor’s Quality Award, which is the only enterprise selected in Changzhou. Before this, the company took the third place in the category of public transport at the national public service quality inspection by the State Administration for Market Regulation (SAMR).
There are currently 290 bus lines operating in Changzhou with a total length of 4,419 kilometers. According to statistics, in 2019, Changzhou Public Transport Group served a total of 227 million passengers and completed a total mileage of 121 million kilometers, achieving operating income of 197 million yuan.
As early as 2002, the company has established 180 management standards and 211 rules and regulations in strict accordance with the excellent performance management and appraisal mode.
In recent years, Changzhou Public Transport Group has established a unique "BRT+" based continuous quality improvement management model featuring rapid, convenient, efficient and intelligent public transport, with which it has become a "quality management benchmark" in the urban public transport industry. In addition, the company has commissioned a third party to conduct satisfaction surveys for 13 consecutive years, continuously improving its service quality and strengthening the company's integrity management.
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